Oct 15, 20182 minThe Lost Art of Handwritten HospitalityHand written notes seem to have gone to the wayside over the years. Advancement in technology has provided us opportunities for immediate...
Jun 18, 20184 minCompetitive Much?How many times do you say “No” to your customers? No matter what size business you operate, a single business cannot meet ALL the needs...
Jun 11, 20182 minThe 'Best Customer' TreatmentThe lessons I learned as a young child and teenager about how to treat people is something that has stayed with me. Those lessons also...
Jun 5, 20182 minTransactional VS. Transformational Customer Service“At the end of the day people won't remember what you said or did, they will remember how you made them feel.” – Maya Angelou Many times,...