Hospitality In Action Blog

Hand written notes seem to have gone to the wayside over the years. Advancement in technology has provided us opportunities for immediate...

How many times do you say “No” to your customers? No matter what size business you operate, a single business cannot meet ALL the needs...

The lessons I learned as a young child and teenager about how to treat people is something that has stayed with me. Those lessons also...

“At the end of the day people won't remember what you said or did, they will remember how you made them feel.” – Maya Angelou Many times,...